Hybrid SaaS Support Engineer — Tech Troubleshooter

Botify in Paris is seeking a Support Engineer (SaaS) to uphold customer happiness by solving technical requests and providing timely follow-up. You will handle requests from Sales, Customer Success, and Professional Services, contributing to process and tooling improvements.

You will work with LogAnalyzer, RealKeywords, SiteCrawler, and other Botify products, on onboarding, incident handling, and proactive monitoring in a technically rich environment.