Hybrid Remote Customer Care Operations Lead

Onepilot in Paris is seeking a Customer Care Account Manager to lead a dedicated team of support agents and manage a growing client portfolio. You will be the bridge between clients and your agent team, ensuring excellence in delivery and process optimization.

You will forecast staffing, recruit and onboard agents, drive CSAT and reporting, and identify upsell opportunities. Fluency in French and English is required, with a third language a plus; hybrid work option in Paris.