Hybrid Client Delivery Lead – Managed Services

NTT DATA is seeking a seasoned Managed Services Client Delivery Specialist to oversee end-to-end delivery and contract profitability for client contracts across sites. You will manage service delivery, escalation handling, and proactive client communication to ensure SLAs are met and client expectations are exceeded.

The role requires strong project management, ITIL familiarity, and collaboration with cross-functional teams to tailor services to client needs, identify upsell opportunities, and