Human Services Program Consultant III (Enrollment Specialist)(Temporary)

Overview

Agency: Office of State Human Resources

Division: Temporary Solutions

Job Classification Title: Human Services Program Consultant III (S)

Location: 1915 Health Services Way – Raleigh, NC 27607, Wake County, within the Department of Health and Human Services

Responsibilities

• Collaborate with DHB and DMHDDSUS on provider enrollment and accreditation requirements.
• Act as a provider enrollment subject‑matter expert with experience in DMH taxonomies, NC Tracks processes, and accreditation policies.
• Reconcile and finalize Business Rules (CSR) and Provider Permission Matrix (PPM) in alignment with DHB so the State’s fiscal agent (GDIT) can implement these changes systemwide.
• Assist with updating systems (NC Tracks, PPM, CSR) to reflect timelines, automate notices, track expirations, suspend non‑compliant providers, and share data with health plans.
• Engage policy leads and coordinate with GDIT.
• Deliver Provider Support and Communication needs, including launch technical assistance and outreach for state‑funded agencies (many are not frequent NC Tracks users), and offer clear guidance on timelines, expectations, and available support.

Minimum Education and Experience

Master’s degree in a discipline related to the program and four years of related experience; or Bachelor’s degree in a discipline related to the program and six years of related experience; or an equivalent combination of education and experience. See the Education and Experience Equivalency Guide for details.

Knowledge, Skills, and Abilities / Management Preferences

This temporary position has no leave or retirement benefits. Temporary employees working an annual average of 30+ hours per week may be eligible for health insurance under the High Deductible Health Plan (HDHP). For health benefits information, visit shpnc.org.

• Health benefits information and eligibility
• Note on temporary status: Permanent and time‑limited state employees must separate from their current position to work in a temporary role; temporary employees are limited to one NC State Government temporary assignment at a time.
• Temporary State job qualification: fully qualified, with exposure to agency culture, processes, procedures, and potential learning opportunities for future permanent employment.
• Job location specifics and relevant program context for Wake County and the Department of Health and Human Services.
• Management preferences: Collaborate with DHB and DMHDDSUS on provider enrollment and related processes; act as enrollment SME; update rules and matrices; automate notices and data sharing; coordinate with policy leads and GDIT; provide launch technical assistance and outreach.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; pregnancy or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Debra Marie Arbeiter

Recruiter Email: