HSM Technical Support

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

The HSM Business Line is hiring a HSM / Cybersecurity Technical Support , reporting directly to the head of the business line.

As an HSM / Cybersecurity Technical Support Engineer (L2) , you will be a key player in delivering successful deployments and ensuring long‑term customer satisfaction.

You will act as a technical expert and trusted advisor , bridging customers, partners, and R&D teams to ensure seamless implementation and high‑quality support of our cybersecurity solutions.

Key Missions

• Customer Deployment & Support: Provide hands‑on technical support during customer onboarding and solution deployment, act as the primary post‑sales technical interface for customers, manage and resolve complex technical support cases .
• Technical Expertise & Escalation: Become a Subject Matter Expert (SME) on HSM products, operate at Level 2 support , ensuring timely issue resolution and escalating to Level 3 (R&D) when required.
• Solution Engineering & Integration: Support system design, configuration, and integration activities, assist customers with advanced technical architectures and use cases .
• Continuous Improvement: Maintain a high level of expertise in cybersecurity, cryptography, and HSM technologies , contribute to knowledge sharing and best practices across teams.

Profile & Other Information

• Education & Experience: Engineering degree (or equivalent technical background) with first experience in technical support or customer‑facing roles .
• Technical Skills: Hardware Security Modules (HSM), Cryptography & PKI concepts, Cybersecurity architectures, IT systems and infrastructure.
• Core Competencies: Excellent analytical and problem‑solving skills , strong communication and interpersonal abilities , ability to operate effectively in a fast‑paced, international environment .
• Mindset: Customer‑centric and solution‑oriented, autonomous, proactive, and detail‑driven.

We welcome applicants from all backgrounds, identities, and abilities. If you require any accommodation during the process, let us know.