HRBP

We are:

Zota is a payment (B2B) gateway technology hub, serving as a one-stop shop for online businesses, enabling them to accept payments from anyone, anywhere. We are a global company connected to over 1,000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods on a single payment page.

Main Roles and Responsibilities:

Interpersonal Excellence & Relationship Management

• Middle Management Ally : Act as a close partner and trusted advisor to Heads of Departments (HODs). Understand their daily operational struggles, diagnose friction points, and provide them with active, human‑centric support rather than bureaucratic barriers.
• Employee Connection & Trust : Be an approachable, visible point of contact for employees - making sure they feel heard, valued, and connected to our culture.
• High Emotional Intelligence (EQ) : Navigate complex personal, political, and cultural dynamics across different regions with extreme sensitivity, maturity, and a human‑first approach.

Salesforce System, Portal & Core People Management

• Department & Team Leadership : Lead, mentor, and direct a global HR team of professionals, establishing high operational standards and clear ownership of execution.
• System & Portal Ownership: Run day‑to‑day employee processes – onboarding, offboarding, probation check‑ins, and promotions – entirely within Salesforce.
• Org Data Integrity: Maintain all org charts, reporting lines, job titles, and department structures accurate and up to date in Salesforce.

Cross‑Departmental Collaboration & Global Alignment

• Universal Departmental Alignment: Ensure equitable, high‑touch support across all global business units.
• Think Global, Do Local Focus : Maintain consistent global HR standards while tailoring execution to local office cultures and regulations.
• Talent Strategy & Career Paths: Build internal talent pools and clear career progression paths in alignment with HODs.

Performance, Leadership & Managerial Detection

• Managerial Coaching & Detection : Proactively monitor internal team dynamics to detect leadership gaps, providing continuous guidance, mentorship, and practical management tools to HODs.
• Practical Performance Reviews: Lead lightweight performance cycles focused on real growth and feedback, rather than formal "box‑ticking."
• Conflict Resolution: Decisively resolve organizational challenges, toxic behaviors, and escalations with empathy and high integrity.

Recruitment & Offboarding Logistics

• Recruiter Performance Monitoring: Actively monitor the progress, output, and quality of results delivered by external or internal recruiters to ensure high‑quality and timely talent acquisition.
• Compliant & Smooth Onboarding and Offboarding: Lead voluntary and involuntary terminations in close coordination with Zota’s Legal team.
• Risk Mitigation & Asset Retrieval: Oversee asset retrieval and work with IT/Security to ensure prompt access removal when someone leaves.

Mandatory Professional Experience & Profile:

• A minimum of 8 years of professional HR experience, with a proven track record of owning end‑to‑end people processes.
• Managerial Experience: Solid, proven team management experience (must have managed at least 2-3 direct reports previously). The candidate must demonstrate the ability to lead, delegate, and scale a global team.
• Language Requirement: Business‑fluent or native English (written and spoken).
• Advanced Salesforce System Skills: Proven, deep hands‑on experience utilizing Salesforce as the primary platform for data management and task tracking is an absolute prerequisite.
• Stellar Interpersonal Skills: Natural charisma, outstanding empathy, and a proven track record of building authentic, trust‑based relationships with middle management and diverse employee groups.
• Fast‑Paced Startup/Scale‑up Background: Mandatory experience working within high‑growth, fast‑paced startup or scale‑up environments. Must demonstrate the ability to build processes from scratch, adapt to fluid environments, and handle rapid organizational changes.
• Global Footprint: Demonstrated history of managing employee processes across diverse geographic regions and offices globally, focusing equally on international and local teams.
• Anti‑Corporate Mindset: Built for fast‑paced, fluid environments. Disdains standard corporate bureaucracy, preferring lightweight approvals, practical documentation, and decisive execution.

A few of our office benefits & perks:

• Private chef for breakfast and lunch
• Private pastry chef
• Annual Bonuses
• Fully stocked kitchen
• Weekly happy hours
• Weekly Yoga and Pilates classes
• Monthly Shiatsu massages, company trips