HR Services Administrator-English Speaking

Overview

The HR Services Administrator - French & English Speaking role is a fantastic opportunity to build a strong foundation in HR and develop your skills within a supportive and collaborative team environment. Acting as the first point of contact for employees and managers, you will play a key role in delivering high-quality HR support across the organisation. You will gain hands‑on experience across the full employee lifecycle, support a wide range of HR processes while ensuring accuracy, consistency, and a great employee experience. Working within the HR Services team, you will develop a solid understanding of HR systems, policies, and best practice, with plenty of opportunity to learn and grow. From time to time, you will also work directly with business stakeholders, building relationships and gaining a broader understanding of how HR supports the wider organisation. You will collaborate with HR Business Partners and Centres of Excellence, including Talent Acquisition, Compensation & Benefits, Learning & Development, Payroll and HRIS, gaining valuable insight into how a modern HR function operates.

Employee Lifecycle Administration

• Issue contracts and variations
• Coordinate interviews and pre‑employment checks
• Support onboarding and offboarding
• Process employee changes (role, pay, transfers, CBA progression)

HR Systems and Records

• Support employees and managers with HR system navigation and self‑service processes within Workday
• Log and manage HR enquiries within the HR case management system
• Support Workday user access requests and provide basic troubleshooting support where required
• Maintain HR templates, policies and documentation within HR systems

HR Enquiries and Support

• Act as the first point of contact for HR enquiries from employees and managers
• Respond to HR enquiries and provide guidance on HR policies, procedures and HR processes
• Identify the underlying issue through effective questioning and provide accurate and thorough responses
• Direct employees and managers to relevant HR resources, policies or self‑service guidance
• Research solutions to HR enquiries and escalates more complex matters to the HR Services Advisor when appropriate

Reporting and Compliance

• Run standard HR reports and provide basic HR data or analytics to HR teams, HR Business Partners or leadership when required
• Support HR audits and compliance activities
• Ensure HR records are maintained in accordance with company policies, data protection requirements and employment legislation

Collaboration and HR Service Delivery

• Work closely with HR Services Advisors to ensure efficient resolution of HR queries and cases
• Partner with HR Business Partners and HR Centres of Excellence to support HR processes and activities
• Ensure HR activities are delivered in line with organisational policies and standards
• Adhere to company safety, integrity and code of conduct policies

Continuous Improvement

• Support continuous improvement initiatives within HR Services
• Identify opportunities to improve HR processes, service delivery and system usage
• Contribute to maintaining efficient and consistent HR administration within the HR Services team

Skills And Experience

• Previous experience in an administrative, HR support or customer service role desirable
• Strong organisational and administrative skills with excellent attention to detail
• Ability to manage multiple tasks and prioritise workload effectively in a fast‑paced environment
• Strong communication skills and a professional approach when responding to HR enquiries
• Ability to ask effective questions to understand HR enquiries and identify appropriate solutions
• Demonstrates empathy, emotional intelligence and a strong customer service mindset when supporting employees and managers
• Ability to maintain confidentiality and handle sensitive employee information appropriately
• Comfortable working with HR systems and technology

Knowledge And Qualifications

• Experience working in an HR environment desirable
• Fluent in English and French
• Working knowledge of HR systems such as Workday desirable
• Basic understanding of HR policies, HR processes and employment law fundamentals
• Education in Human Resources, Business Administration or a related field

Additional Requirements

• Ability to work effectively with employees and managers across different regions or functions
• Adaptable approach to supporting different types of HR enquiries and stakeholders
• Technologically confident with the ability to learn new HR systems and tools quickly

Measures Of Success

• Accurate and timely processing of HR transactions
• Effective and responsive handling of HR enquiries
• High‑quality and well‑maintained HR records within HR systems
• Positive feedback from employees and managers using HR Services
• Contribution to continuous improvement of HR processes and service delivery

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.