Home Care Staffing Coordinator

HomeWell Care Services of Lake County & The Villages

HomeWell Care Services of Lake County & The Villages is seeking a dedicated and high-integrity Home Care Scheduling Coordinator to join our expanding team. The ideal candidate will possess scheduling experience, excellent interpersonal skills, patience, and strong critical thinking abilities.

Benefits

• Paid time off
• Training & development
• Opportunity for advancement

Responsibilities

• Schedule caregivers for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
• Ensure sufficient staff availability at all times.
• Encourage effective relationships among staff to build a cohesive, high-performing team and ensure high levels of employee satisfaction.
• Be a focal point of communication with caregivers and clients.
• Match the right caregivers to the right clients.
• Be responsible for the well-being of both the clients and the caregivers.
• Keep caregivers’ schedules full while fulfilling the requirements of client care plans.
• Assist with HR functions such as hiring/recruiting and orientation.
• Use a web-based scheduling application as the basis for all schedules.
• Maintain a "hot list" of all staff that can be placed immediately or used as a backup for all call‑off situations.
• Fill open shifts and secure coverage for call‑offs or changes in clients’ needs.
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.

Work Schedule

• This is an in-office, full-time position (Monday–Friday, 8:30 AM–5:00 PM, 40 hours per week). Employees will also participate in rotating after‑hours on‑call phone coverage to ensure client care coverage.

Minimum Qualifications

• Strong problem‑solving skills
• A “people‑person” who remains pleasant and considerate under stress
• Meticulous attention to detail; excellent written and verbal communication skills
• Willingness to learn quickly and continually
• Prior experience scheduling in private‑duty home care is preferred
• Prior experience as an in‑home caregiver is a major plus
• ClearCare/Wellsky knowledge is a plus
• Comfortable utilizing various technologies and computer programs; proficient with computer use and software applications
• Multi‑tasker and customer‑service‑oriented

HHA License # .

Compensation: $18.00 – $23.00 per hour.