Helpdesk Technician (F/M)

Overview

Under the responsibility of the local support supervisor, you ensure the current management of operations in compliance with the procedures, schedules and quality defined by the IT manager.

Responsibilities

• You monitor the operation of physical IT equipment. You work in a department where English is the working language.

• You are responsible for the proper functioning and availability of the networks, servers and workstations for which you are responsible.

• You ensure the prevention and resolution of malfunctions and contribute to the proper functioning of the information system.

• As part of deployment projects, you ensure the installation and guarantee the operation of IT equipment and software.

• At the request of users, you provide maintenance (remote or on site) of equipment and software and handle incidents.

Additional Responsibilities

• Installation and maintenance of workstations; installation and maintenance of servers and network; application support.

• Monitoring of system operations, production tools and applications.

• Management of IT equipment; analyze, process and manage incidents.

• Assistance and information to users.

Qualifications

Experience & Key Skills

• Professional Expertise: You have at least 1 year of experience in a similar position.

• Technical Proficiency : You possess strong knowledge of computer networks, Windows systems, and VOIP solutions.

• Languages : You are fluent in English and French, enabling you to interact daily with an international support service. Proficiency in Spanish would be a significant plus.

Hard Skills / Technical Environment

• You will operate within the following technical environment and are expected to master its tools:

• User management: Managing basic actions in Active Directory (resetting/unlocking user passwords, etc.).

• OS & Hardware: Full support for Windows 10/11 and macOS for PCs, laptops, printers, and VOIP equipment.

• Cloud & Collaboration: Administration of the Microsoft 365 ecosystem (Azure AD/Entra ID, Teams, OneDrive).

• Network: Operational management of local networks (TCP/IP, DHCP, DNS, Wi-Fi) and physical interventions (RJ45 patching).

• Management & Security: Incident tracking via ticketing tools (Jira or ServiceNow).

• Fleet monitoring with NinjaOne and remote assistance via Splashtop. Endpoint security through MDM and BitLocker encryption.

Strengths

Your strengths include thoroughness, strong problem-solving abilities, and the capacity to provide pedagogical support to users regardless of their technical level, with strong interpersonal communication.