Help Desk Specialist: Tier 1/2 Support & Training Docs

OmniSystems is seeking a Help Desk Specialist to provide user support for a hotline and website users. You will use the Help Desk module to track tickets, provide Tier 1 and Tier 2 support, and elevate Tier 3 issues as needed.

The role requires a bachelor's degree, at least 5 years of experience in help desk support, strong customer service, and excellent communication and analytical skills. U.S. citizenship is required by our client.