Head of Success & Solution Europe

About Us

DeepIP is the AI platform for the full patent lifecycle – from drafting and prosecution to litigation and portfolio management, embedded directly in Microsoft Word and leading IP management systems. Backed by $40M funding and headquartered in New York and Paris, we’ve grown 10× ARR in 18 months, reached 155% NRR and we’re looking for passionate, driven individuals to help us accelerate further and reach new heights.

Location

Paris – Hybrid

About The Role

Reporting directly to the CEO, François‑Xavier Leduc, you will build and lead DeepIP’s Success & Solution organization, combining the two functions into one high‑impact role. You will own the full pre‑ to post‑sales motion: from technical pre‑sales and POC design, through onboarding and adoption, to renewal and expansion, ensuring a seamless handoff between Success and Solution. The north star is singular – make every client a reference account.

Your Responsibilities

• Own GRR ≥ 93% and NRR ≥ 150% as personal KPIs
• Build the unified operating model: pre‑sales qualification, onboarding, health scoring, renewal motion – documented, running, and measured
• Drive time‑to‑value to ≤ 2 weeks (contract → first live workflow)
• Lead proactive churn detection
• Maximize product adoption
• Improve win rate through structured Solution involvement
• Automate ≥ 40% of repetitive CS & Solution workflows using AI‑native tools
• Build and ship CRM dashboards and KPI tracking in HubSpot
• Manage and develop a team of 2 CSMs, 1 Customer Support, and 2 Patent Solution Engineers (with additional headcount in the pipeline)
• Earn credibility with patent attorneys by mapping and transforming their real workflows, language, and processes
• Serve as a cross‑functional sparring partner to the CEO and VP Sales on retention and expansion strategy

About You

We are not looking for a relationship manager or a high‑level strategist. We want a hands‑on operator who builds systems, leads from the front, and holds themselves accountable to numbers – not just narratives.

• 7+ years in Customer Success, Solutions Engineering, or a combined CS/Solution role at a B2B SaaS company
• Personally owned GRR and NRR as KPIs – not just team metrics
• Built or rebuilt an onboarding & adoption program from scratch
• Deployed AI automation in CS or Solution workflows in production (not just piloted)
• Comfortably manage a dual‑function team (CSMs + Patent Solution Engineers)
• Native‑level fluency in English

Bonus Points

• French working proficiency
• Patent lifecycle fluency: prosecution, drafting, office action response, portfolio management
• Former patent attorney, agent, or IP specialist background
• Legal tech, IP management software, or fintech vertical SaaS experience
• Experience in a hypergrowth phase

Why Join Us

• Impact: Own the retention and expansion engine of a company with 155% NRR and 10× ARR growth in 18 months
• Ownership: Direct line to the CEO, with a real seat at the table on GTM strategy
• Growth path: Build out a dedicated Account Management team as the company scales – transitioning CS from a cost center to a growth engine
• Culture: Transparent, no‑bullshit, low‑ego environment where performance is rewarded and speed is the default
• Equity: Competitive package including equity participation

Hiring Process

• Screening – chronological career walkthrough
• Operating model deep‑dive with François‑Xavier Leduc (CEO) – KPIs, retention and win‑rate track record
• Patent Solution depth interview with Edouard d’Archimbaud (CTO) – product context, attorney workflow credibility
• Structured case study presentation
• Reference calls – former managers and direct reports

Equal Opportunity Employment Statement

DeepIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, colour, religion, national origin, protected veteran status, or disability.