Head of Solutions Engineering – Industrial Robotics
Job Description Version française disponible sur demande. As part of the Operations department, you will lead and scale the Solutions Engineering team responsible for the deployment and customization of our robotic solutions for customers, from Proof of Concept (POC) to industrial roll-out.
You will manage a multidisciplinary team of Customer Solutions Engineers with complementary profiles (software, hardware, deployment, demonstrations), ensuring successful customer engagements across pre-sales, integration, deployment and post-deployment support.
Working at the intersection of Product, R&D, Operations and Business Development, you will ensure that customer needs are translated into scalable, robust and operationally viable solutions. You will also play a key role in structuring deployment methodologies, improving field execution processes and building a high-performing customer-facing engineering organization.
This is a highly operational and customer-facing leadership role, requiring regular travel in France and internationally. You will remain close to the field, industrial environments and customer operations to ensure execution excellence and continuous improvement.
You will contribute directly to the company’s growth by enabling successful industrial deployments, accelerating customer adoption and strengthening the bridge between product capabilities and real-world operational needs.
Key Responsibilities Team leadership & organization
Lead, mentor and grow the Solutions Engineering team
Define team structure, responsibilities and areas of specialization
Foster a strong field-oriented, customer-centric and execution-focused culture
Support recruitment, onboarding and development of new team members
Ensure efficient resource allocation across customer projects and priorities
Customer projects & deployment execution
Oversee customer projects from technical qualification through deployment and post-deployment support
Ensure successful execution of industrial deployments on customer sites
Anticipate operational risks, deployment bottlenecks and integration challenges
Define and improve deployment methodologies, commissioning standards and operational best practices
Ensure high quality, robustness and scalability of deployed solutions
Pre-sales & customer engagement
Support strategic customer discussions, technical workshops and demonstrations
Help shape customer solutions aligned with operational realities and industrial constraints
Coordinate with Business Development during qualification and proposal phases
Ensure consistency between customer expectations, demonstrations and actual deployment capabilities
Cross-functional collaboration
Act as the primary interface between Solutions Engineering, Product, R&D and Operations
Translate field feedback and customer pain points into actionable product improvements
Participate in roadmap discussions based on deployment learnings and customer needs
Align internal stakeholders around deployment priorities and technical trade-offs
Industrial understanding & operational excellence
Maintain deep understanding of industrial workflows, operational constraints and customer environments
Drive continuous improvement of field processes, tools and documentation
Standardize deployment practices while maintaining flexibility for customer-specific adaptations
Build scalable operational processes as deployments grow internationally
Customer success & escalation management
Ensure high customer satisfaction throughout the deployment lifecycle
Act as escalation point for complex technical or operational issues
Build trusted relationships with customer technical and operational teams
Ensure smooth transition from deployment to long-term operational usage
Knowledge sharing & continuous improvement
Capitalize and structure field learnings across deployments
Develop internal documentation, deployment playbooks and training material
Promote knowledge sharing across teams and functions
Identify recurring issues and drive systemic improvements
Preferred Experience
Engineering degree or equivalent (robotics, mechanical, electrical, software or related fields)
Significant experience in customer-facing technical roles within industrial or robotics environments
Ideally worked on robotization and automatization projects in an industrial environment
Previous experience managing technical or field engineering teams
Strong understanding of industrial operations, deployment constraints and customer environments
“Maker” mindset
Proven ability to lead cross-functional projects involving Product, R&D and Operations
Strong execution mindset with ability to balance strategic vision and operational realities
Comfortable operating in fast-paced, evolving environments
Willingness and availability to travel frequently in France and internationally
Skills
Leadership and team management in technical/customer-facing environments: Expert Level
Industrial deployment and integration of complex robotic systems: Expert Level
Customer engagement and technical project leadership: Expert Level
Cross-functional coordination between Product, R&D and Operations: Expert Level
Understanding of industrial operations, workflows and constraints: Expert Level
Structured problem-solving and operational execution: Expert Level
Ability to scale processes, methodologies and teams: Autonomous Level
Technical communication with both engineering and operational stakeholders: Expert Level
Professional and Advanced level of English and French
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