Head of Solutions Engineering – Industrial Robotics

Overview

As part of the Operations department, you will lead and scale the Solutions Engineering team responsible for the deployment and customization of our robotic solutions for customers, from Proof of Concept (POC) to industrial roll‑out. You will manage a multidisciplinary team of Customer Solutions Engineers with complementary profiles (software, hardware, deployment, demonstrations), ensuring successful customer engagements across pre‑sales, integration, deployment and post‑deployment support.

Working at the intersection of Product, R&D, Operations and Business Development, you will ensure that customer needs are translated into scalable, robust and operationally viable solutions. You will also play a key role in structuring deployment methodologies, improving field execution processes and building a high‑performing customer‑facing engineering organization. This is a highly operational and customer‑facing leadership role, requiring regular travel in France and internationally. You will remain close to the field, industrial environments and customer operations to ensure execution excellence and continuous improvement. You will contribute directly to the company’s growth by enabling successful industrial deployments, accelerating customer adoption and strengthening the bridge between product capabilities and real‑world operational needs.

Key Responsibilities

• Team leadership & organization: Lead, mentor and grow the Solutions Engineering team, Define team structure, responsibilities and areas of specialization, Foster a strong field‑oriented, customer‑centric and execution‑focused culture, Support recruitment, onboarding and development of new team members, Ensure efficient resource allocation across customer projects and priorities.
• Customer projects & deployment execution: Oversee customer projects from technical qualification through deployment and post‑deployment support, Ensure successful execution of industrial deployments on customer sites, Anticipate operational risks, deployment bottlenecks and integration challenges, Define and improve deployment methodologies, commissioning standards and operational best practices, Ensure high quality, robustness and scalability of deployed solutions.
• Pre‑sales & customer engagement: Support strategic customer discussions, technical workshops and demonstrations, Help shape customer solutions aligned with operational realities and industrial constraints, Coordinate with Business Development during qualification and proposal phases, Ensure consistency between customer expectations, demonstrations and actual deployment capabilities.
• Cross‑functional collaboration: Act as the primary interface between Solutions Engineering, Product, R&D and Operations, Translate field feedback and customer pain points into actionable product improvements, Participate in roadmap discussions based on deployment learnings and customer needs, Align internal stakeholders around deployment priorities and technical trade‑offs.
• Industrial understanding & operational excellence: Maintain deep understanding of industrial workflows, operational constraints and customer environments, Drive continuous improvement of field processes, tools and documentation, Standardize deployment practices while maintaining flexibility for customer‑specific adaptations, Build scalable operational processes as deployments grow internationally.
• Customer success & escalation management: Ensure high customer satisfaction throughout the deployment lifecycle, Act as escalation point for complex technical or operational issues, Build trusted relationships with customer technical and operational teams, Ensure smooth transition from deployment to long‑term operational usage.
• Knowledge sharing & continuous improvement: Capitalize and structure field learnings across deployments, Develop internal documentation, deployment playbooks and training material, Promote knowledge sharing across teams and functions, Identify recurring issues and drive systemic improvements.

Qualifications

Engineering degree or equivalent (robotics, mechanical, electrical, software or related fields), Significant experience in customer‑facing technical roles within industrial or robotics environments, Ideally worked on robotization and automatization projects in an industrial environment, Previous experience managing technical or field engineering teams, Strong understanding of industrial operations, deployment constraints and customer environments, "Maker" mindset, Proven ability to lead cross‑functional projects involving Product, R&D and Operations, Strong execution mindset with ability to balance strategic vision and operational realities, Comfortable operating in fast‑paced, evolving environments, Willingness and availability to travel frequently in France and internationally.

Skills

Leadership and team management in technical/customer‑facing environments: Expert Level. Industrial deployment and integration of complex robotic systems: Expert Level. Customer engagement and technical project leadership: Expert Level. Cross‑functional coordination between Product, R&D and Operations: Expert Level. Understanding of industrial operations, workflows and constraints: Expert Level. Structured problem‑solving and operational execution: Expert Level. Ability to scale processes, methodologies and teams: Autonomous Level. Technical communication with both engineering and operational stakeholders: Expert Level. Professional and Advanced level of English and French.