Head of Retail Delivery

Head of Retail Delivery (all genders)

The Head of Retail Delivery is responsible for end-to-end delivery and operation of business-critical retail platforms across large store networks in France and India. The role leads cross‑functional teams, ensures operational stability and continuous evolution of in‑store solutions, and acts as the single point of accountability for client retail business and IT teams.

This role goes beyond system integration. Valtech owns the design, build, rollout, and run of in‑store solutions, ensuring operational stability, scalability, and continuous evolution in live retail environments.

As a single point of accountability, Valtech coordinates client retail business and IT teams, multiple technology vendors, and global delivery teams to align business objectives with robust execution on the ground.

Solutions under Valtech’s responsibility are Oracle Retail suite (XStore, EICS, SIOCS…) and the release of other Retail solutions (client‑ting apps, sales rep apps…).

You will thrive in this role if you are

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge‑sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role Responsibilities

• Lead Valtech’s end‑to‑end retail delivery for the client and teams across France and India.
• Own the performance, coordination and execution of retail technology initiatives (POS, inventory management, integrations, QA, Support, Release, Agile processes…), ensuring predictable delivery, strong quality standards and seamless collaboration with client’s retail teams.
• Ensure the right organization, processes, capabilities and governance are in place to secure industrialised, scalable delivery.

Delivery Leadership

• Own the global Retail delivery plan for Valtech: scope, milestones, budgets, risks and dependencies.
• Structure and operate the France–India delivery model, ensuring alignment, stability and capacity planning across teams.
• Guarantee predictable delivery with clear commitments, transparent reporting and controlled deviations.
• Lead release governance, environments planning, cutovers and hyper‑care activities.
• Drive continuous improvement on MTTR, incident reduction, regression prevention, automation and operational excellence.

Governance & Stakeholder Management

• Represent Valtech in relevant governance forums: SteerCos, client meetings, release boards, risk reviews…
• Provide clear and structured communication to the client leadership.
• Escalate risks early, propose concrete mitigation plans, and ensure decisions are actioned.

Team Leadership & Organisation Management

• Lead and develop multi‑disciplinary teams across France and India: engineering, QA, support, DevOps, architects…
• Ensure the right roles, skills, seniority mix and succession plans are in place to support a large multi‑year program.
• Reinforce delivery culture: ownership, accountability, documentation, quality standards, operational KPIs.
• Support hiring, onboarding and capability building for the Retail delivery organization.

Quality, Compliance & Operational Excellence

• Ensure all deliverables meet the required level of quality before reaching the client.
• Oversee test strategies, automation roadmap, non‑functional requirements and production readiness.
• Implement industrialised processes for CI/CD, monitoring, observability, defect management and SLAs.
• Ensure adherence to the client’s security, privacy and enterprise architecture standards.

Technical Oversight

• Maintain high‑level supervision of key technical domains (XStore, SIOCS, integrations) in collaboration with Valtech’s architects, craft circles, Retail center of excellence…
• Ensure technical decisions are consistent with the global Retail roadmap and programs.
• Coordinate with client technical leaders and Valtech architects to secure alignment and avoid delivery blockers.

Hard Skills

• Proven track record in Retail IT management.
• Experience leading distributed delivery teams (onshore/offshore), with strong governance and structure.
• Solid understanding of Retail systems (Oracle ecosystem (XStore, SIOCS), OMS, SAP, payments), enough to challenge and guide the client.
• Demonstrated ability to manage complex programs, multiple streams, and strong business/IT stakeholders.
• Experience working with major global brands or in luxury/fashion retail is a strong plus.

Soft Skills

• Clear, direct and structured communicator; able to simplify complexity.
• Strong leadership presence, capable of influencing senior stakeholders.
• High autonomy, ownership and ability to take decisions quickly.
• Comfortable managing pressure, ambiguity and large delivery organisations.
• Collaborative mindset with a focus on trust, transparency and long‑term partnership.

Benefits

This is a permanent position based in Paris/France .

• Flexibility, with remote and hybrid work options (country‑dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting‑edge tools, training and industry experts

As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender‑neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.