Head of Research & Innovation CoE

Infovista, the leader in network and customer experience intelligence. For 30 years, Infovista has helped the world's leading communication service providers and enterprises turn complexity into clarity. From the earliest IP networks to 5G, cloud-native architectures, and omnichannel customer experiences, we've been there − planning, testing, and assuring the systems that keep the world connected .

Our mission is to deliver insights that enable faster, smarter decision-making and exceptional end-user experiences. Through VistaOne, our AI-enabled platform powered by VistAI, we unify network intelligence and enterprise customer experience intelligence , bridging the gap between observability and action across every domain.

Today, Infovista operates in more than 130 countries, serving over 1,000 CSPs and enterprises. Backed by private equity firm Seven2 (formerly Apax Partners), our 600+ professionals form a global team united by innovation, collaboration, and the pursuit of excellence. Through Hammer, our specialized business unit for enterprise CX intelligence, we serve over 400 enterprise clients, including five of the world's top ten banks.

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THE ROLE

The Head of Research & Innovation CoE is a senior technology and innovation leader reporting to the Chief Product Officer (CPO). This role is responsible for building and leading the company’s Research & Innovation Center of Excellence, driving ideation, emerging technology evaluation, experimentation, and the development of an enterprise-wide Agentic AI framework.

The CoE acts as the organization’s innovation engine, identifying and validating new technology opportunities that advance the company’s transition toward an AI-driven intelligence platform combining Network Intelligence and Customer Experience (CX) Intelligence.

While innovation, research, and ideation are the primary focus, this role also contributes to the long-term product and platform architecture direction, contributing to the development of a unified reference architecture, and helping steer the transformation toward an integrated, intelligent, and AI-driven platform. The role ensures that research insights, innovation initiatives, and architectural strategies are tightly aligned with customer needs, market evolution, and the company’s long‑term growth objectives.

Research & Innovation Center of Excellence (CoE) Leadership

• Build, lead, and scale the Research & Innovation CoE , acting as an internal innovation engine and CTO office extension for strategic future technology exploration.
• Lead a team of AI/ML professionals in developing new products and releases.
• Develop structured research and innovation processes for ideation, concepting, rapid prototyping, feasibility studies, and emerging technology evaluations.
• Oversee a dedicated ideation team responsible for concept exploration, early‑stage experiments, technology proofs of value, and innovation pilots, stage experiments, and innovation pilots.
• Drive innovation frameworks and methodologies (innovation pipelines, lean experimentation, rapid prototyping cycles) to accelerate concept‑to‑product transitions.
• Champion and shape the Agentic AI strategy, ensuring alignment between innovation research, AI capabilities, and product implementation.
• Identify and validate new opportunities for AI‑driven, platform‑driven, or architectural innovations that differentiate the portfolio and unlock new customer value.

Reference Product Architecture

• Define and evolution of the reference architecture , ensuring it reflects emerging research insights and AI‑driven capabilities.
• Lead the architectural transition from siloed tools to an integrated, AI‑first Intelligent Insight Platform with shared components and unified data models.
• Collaborate with Engineering and Architecture leadership to create modernization pathways (cloud‑native, microservices, common data layers, API‑first).
• Lead the Architecture Review Board (ARB) to support major architectural and platform direction decisions.

QUALIFICATIONS

• 10+ years in innovation leadership, R&D, product strategy, product architecture, or platform technology leadership.
• Demonstrated Expertise and contributions in the following areas (GSMA, ITU, TM Forum, CAMARA).
• Research in areas of 6G, Customer centric QoE, NTN or other emerging technologies are a plus.
• Experience in launching & developing a patent program is a plus
• Experience in public funding initiatives related to emerging technologies is a plus
• Demonstrated experience running Innovation Labs, R&D organizations, Centers of Excellence , or enterprise innovation programs.
• Experience contributing to or defining reference architectures for multi‑product or platform environments.
• Deep understanding of AI/ML technologies, with practical exposure to implementing Agentic AI , conversational AI , automation systems, or intelligent platforms.
• Strong understanding of network analytics, service assurance, and customer experience intelligence domains , particularly in telecom and enterprise digital services environments.
• Ability to translate research insights into practical product innovation and measurable customer value.

LOCATION

• Global Remote Offices

Why Infovista?

Day after day, Infovista strengthens its position of global market leader in 5G and next‑generation networks, focused on the growing network lifecycle automation requirements of our CSP and large enterprise customers. As part of our commitment to Infovista Employees we strive to create an environment offering

• Sustainability- environmental, social & governance programs (ESG Group)
• Innovative Environment- shape the future of next gen networks.

The Infovista Values define our philosophy

• Transparency- We operate faster, perform better and learn more when we are transparent with others. We create an inclusive culture where we demand, deliver and expect transparency
• Integrity- We will make Infovista an unstoppable force who act with integrity in everything we do
• Care- I care for my teammates, my customers and the communities I work in
• STRONGER TOGETHER- I know this is possible because as a team we are stronger together than any adversity we have or will face.
• Innovation- I strive to foster innovation by continuously seeking novel solutions that challenge the status quo and advance our company's mission

“At Infovista security is at our core. Working with industries like CSPs, Telecom, Finance, and Government, we prioritize data protection. All employees complete mandatory IT security training and receive ongoing updates to stay ahead of cyber threats. Join us and help safeguard what matters”