Head of Product & Design

Grace builds the technological and operational infrastructure that enables luxury brands to offer integrated post-purchase protection services to their clients.

We operate protection programs across Europe on behalf of leading luxury houses, combining technology, data and insurance expertise to deliver simple and reliable customer experiences.

Grace is a fast-growing company with a strong product and execution culture, where teams work closely across disciplines. We value ownership, clarity, and the ability to translate complex topics into simple, actionable solutions for both partners and end clients. We operate with long sales cycles, high stakes and complex decision-makers, where credibility and trust are key to closing.

We are now structuring our Product division internally and are hiring a Head of Product & Design to take ownership of this domain and build a scalable foundation for our next stage of growth.

The Role

We are hiring a Head of Product & Design to own Grace’s product vision, execution, and quality end-to-end.

This is a hands‑on leadership role . You will define what we build, why we build it, and how it feels – while actively driving delivery. Design is not outsourced: design production is fully part of the role .

You will work closely with the founding team and the engineering team to build a coherent, scalable, luxury‑grade product.

Responsibilities

• Own product vision, roadmap, and prioritization
• Translate strategy into clear product bets and outcomes
• Balance short-term delivery with long-term platform thinking
• Define success metrics and learn continuously from usage and clients
• Design & Experience
• Own UX, UI, and overall product quality
• Lead design production (from discovery to delivery)
• Set design principles aligned with luxury standards
• Be deeply involved in critical journeys (onboarding, asset registration, services)
• Execution & Delivery
• Drive discovery, scoping, and delivery with Engineering
• Run core product rituals and decision‑making
• Make clear trade‑offs and ensure disciplined execution
• Ship products that are useful, well‑crafted, and consistent

Profile

• 5+ years in Product & Design roles
• Experience owning complex B2B or B2B2C products
• Strong product judgment and execution mindset
• High design sensibility and comfort owning design production
• Clear communicator, structured thinker, comfortable with ambiguity
• Experience in SaaS, platforms, luxury, fintech, insurtech, or data products is a plus

At Grace, we value:

• Ownership: we take responsibility for outcomes, beyond our scope
• Clarity & Speed: real speed comes from focus and alignment
• Client Obsession: pride in what we deliver is non‑negotiable
• Radical Honesty: direct, factual, and constructive communication
• Excellence: high standards, discipline, and continuous improvement

Why Join Grace

• High ownership role with real impact
• Close collaboration with founders and engineering
• Premium clients and meaningful product challenges
• Long‑term ambition with room to grow into a CPO‑level role

The new standard of luxury

Unlock an exclusive and authentic customer experience, meticulously crafted for luxury houses.