Head Of Owner Experience

Head of Owner Experience — Luxury Hospitality Leader

The Vines of Mendoza – Vineyards & Luxury Resort is hiring a senior leader to run the owner experience for more than 300 vineyard, villa, and winery owners across our private ownership community in Argentina’s Uco Valley.

The role owns the post‑sale experience across every part of ownership – vineyard, villa, winemaking, and home. The resort team serves resort guests; this role serves the people who own here.

Owners stay for ten, fifteen, or twenty years. Each conversation, harvest, and hard moment builds a relationship that outlasts most careers and drives revenue through tier upgrades, winemaking volumes, villas, and referrals. This leader will run, refine, and make the best owner experience in the wine world.

Responsibilities :

• Lead a team of 8–10 across account management, wine experience, label management, and logistics communication—organized around four owner lanes (Vineyard, Villa, Winemaking, Home) and a four‑tier service model launching July 1.
• Be the steady presence for 320 owners—senior executives and entrepreneurs—ensuring relationships that remember name, last conversation, proactive outreach, and support in hard moments.
• Tighten and refine the owner experience across post‑sale phases and uphold the high standards set by leading hospitality companies.

How to think about this role :

• Stewardship first, growth second: long‑term relationships compound into a sustainable business.
• If you’re energized by closing deals, this role may not fit. If you’re energized by long‑term relationships that compound into a great business, you’ll fit.
• Understanding hospitality as real service and familiarity with the EOS operating system are key.

What we’re looking for :

• ***** years in client services, luxury hospitality, premium membership, or private wealth.
• 5+ years leading teams of 8 or more.
• A track record managing long‑term, high‑value client relationships—owners who renew, refer, and stay for years.
• Experience working across cultures with US, Brazilian, and European clients.
• AI fluency, or strong AI curiosity.
• Pattern‑recognition operator: you bring ideas before the problem surfaces.
• Fluent English and Spanish.
• Based in Mendoza or willing to relocate.

The move :

• Permanent leadership role.
• Compensation benchmarked to senior hospitality leadership globally, with performance upside tied to owner retention and tier growth.
• Relocation support available.

We are in a growth phase—expanding the resort from 33 villas to 75, opening new restaurants and a spa, scaling Vines Global, and building the Foundation’s vocational school. The owner experience is the connective tissue across all of it.If this is the work you want for the next chapter of your career, we would be delighted to talk with you.