Head of Level 3 Customer Service – Hybrid Leader

Vestiaire Collective is seeking a Head of Level 3 Customer Service to lead escalations across Paris and New York. You will steer expert teams, manage high-impact cases, and drive a scalable Level 3 model with a strong focus on fair decisions and customer empathy.

You will partner with Legal, Policy, Trust & Safety, Product and Operations to reduce recurring issues, improve processes, and coach a high-performing international team of eight. Fluency in French and English is required.