Head of Global Accounts - France

Role Overview

As Head of Global Accounts, you will lead a high‑performing team responsible for the commercial relationship with France’s most strategic restaurant brands. Your team consists of 7 people: Key Account Managers who own brand headquarters relationships, and a Client Partner who manages a team of Key Account Associates covering franchisees across the territory. You report to the Director of Enterprise & Key Accounts, France, and are based in Paris (hybrid role).

Key Responsibilities

• Commercial Strategy & Execution Excellence
  • Own the end‑to‑end commercial growth of Global Accounts in France
  • Lead contract negotiations, renewals, and upsell strategies with major restaurant brands
  • Build and execute joint business plans covering partner growth, profitability, and operational performance
  • Drive co‑investment marketing strategy with partners, including co‑funded campaigns and promotional activations
  • Support Deliveroo’s expansion strategy by securing anchor brand commitments in new and relaunching markets
  • Act as a trusted C‑level advisor, providing insight on competencies, competitive landscape, and market trends
  • Build and maintain senior and C‑suite stakeholder relationships across France’s most strategic brands
  • Set and maintain 5‑star account management standards across the team, with clear portfolio sizing and coverage
• Cross‑Functional Leadership
  • Partner closely with Operations, Marketing, Product, Strategy, and Finance teams
  • Represent the French perspective in international Global Accounts forums
  • Influence product roadmap and prioritisation through structured partner and market feedback
• People & Organisational Development
  • Lead, coach, and develop a team of 7 people – directly and through mid‑management
  • Build a strong internal succession pipeline by identifying and developing high‑potential talent
  • Define and continuously evolve the organisational model (coverage, seniority structure, processes) as the business scales

What We’re Looking For

Must‑Have

• 10+ years in commercial, client partnership, or account management roles – managing complex, multi‑stakeholder brand portfolios
• Demonstrated ability to structure and close complex commercial agreements with brand or franchise HQs (contract negotiation essential)
• Strong KPI ownership: comfortable defining, owning, and reporting on revenue and performance metrics with a structured, data‑driven approach
• Experience leading multi‑layered teams in fast‑paced, high‑growth environments
• Strong financial acumen and P&L literacy
• English fluency

Nice‑to‑Have

• Familiarity with franchised or multi‑site restaurant networks
• Experience in a marketplace, F&B, Hospitality, Retail, or FMCG environment

Leadership Profile

• Senior, credible, and resilient – able to build trust and influence at C‑suite level
• High ownership mindset with a strong bias for action
• Comfortable navigating ambiguity and driving organisational change
• Passionate about developing talent and raising team standards
• Collaborative leader who builds strong cross‑functional partnerships and fosters an inclusive, high‑performing culture

Benefits

• Make a visible impact every day – your work directly improves experiences for customers, partners and riders
• Learn fast in an entrepreneurial environment – work close to the market with autonomy, pace and real responsibility
• Build a career, not just a role – stretch yourself, develop new skills and grow as the business evolves
• Deliver together in an inclusive culture – collaborative, values‑driven teams that support how you work best

Diversity, Equity and Inclusion

Deliveroo is committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief. If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.