Head of Global Accounts

Head of Global Accounts at deliveroo.

About the role This senior leadership position places you at the helm of commercial strategy for prominent restaurant brands operating across France. You will oversee a talented team of seven professionals while driving substantial revenue expansion through strategic partnership development and high-level negotiations. The role demands a visionary leader capable of aligning cross-functional teams to accelerate Deliveroo's ambitious growth objectives within the French market and beyond.

Key facts

Location: Paris - Main OfficeEngagement: Full-timeTeam: Enterprise & Key Accounts, France

What you'll do

• Assume complete ownership of commercial growth initiatives targeting Global Accounts throughout the French marketplace, ensuring sustainable revenue streams and market penetration
• Spearhead contract negotiations, renewal discussions, and strategic upselling opportunities with internationally recognized restaurant brands and their corporate headquarters
• Architect and implement comprehensive joint business plans that simultaneously prioritize partner expansion objectives and operational excellence metrics
• Orchestrate collaborative marketing investments and promotional activation campaigns in close partnership with major brand stakeholders to maximize mutual visibility and customer engagement
• Identify and secure anchor restaurant partnerships essential for successful new city launches and strategic market re-entry initiatives across France
• Serve as a trusted C-level strategic advisor to partner organizations, providing expert guidance on evolving market dynamics, consumer trends, and Deliveroo platform capabilities
• Lead, develop, coach, and mentor a high-performing team of seven professionals spanning direct reports and mid-level management positions
• Foster seamless collaboration with Operations, Marketing, Product Development, Strategy, and Finance departments to ensure unified execution of commercial priorities
• Represent French market interests and share regional insights within international Global Accounts forums and cross-border strategic discussions
• Monitor competitive landscape developments and translate market intelligence into actionable commercial strategies
• Establish performance benchmarks and reporting frameworks to track account health, revenue progression, and partnership satisfaction levels
• Drive continuous improvement initiatives within the team structure to enhance efficiency and commercial outcomes

Requirements

• Minimum of ten years progressive experience in commercial leadership, client partnership management, or senior account management capacities
• Demonstrated history of successfully managing complex brand portfolios involving multiple stakeholders across various organizational levels
• Proven expertise in structuring, negotiating, and finalizing high-value commercial agreements with brand headquarters or franchise leadership teams
• Robust financial acumen including hands-on experience managing profit and loss statements and interpreting key performance indicators
• Track record of building and leading multi-layered teams within fast-paced, high-growth business environments
• Professional fluency in English required for international collaboration and communication
• Exceptional presentation and communication abilities suitable for executive-level audiences
• Strong analytical mindset with capacity to translate data insights into strategic recommendations

Nice to have

• Professional background within food and beverage, hospitality, retail, fast-moving consumer goods, or digital marketplace sectors
• Direct experience collaborating with franchised restaurant networks or multi-location hospitality operations
• Familiarity with delivery platform ecosystems and on-demand marketplace business models
• Existing relationships with major restaurant brand decision-makers in the French market
• Multilingual capabilities beyond English and French

Skills & tools

• Advanced contract negotiation and deal structuring
• Strategic joint business planning and execution
• Data-driven performance analysis and reporting
• C-suite stakeholder relationship management
• Team leadership and professional talent development
• Cross-functional collaboration and project coordination
• Commercial strategy formulation
• Partnership lifecycle management

Practical notes

This position follows a hybrid working arrangement based primarily at the Paris headquarters office. The comprehensive recruitment process consists of an initial recruiter screening conversation, followed by a business-focused interview, a formal business case presentation, dedicated values alignment and expertise assessment interviews, and concludes with a final meeting with the Commercial Director of Deliveroo France. Candidates should anticipate multiple interview stages designed to thoroughly evaluate commercial acumen, leadership capabilities, and cultural fit within the organization. The role offers significant exposure to international stakeholders and opportunities for career advancement within a rapidly expanding global technology company.