Head of FrontEnd Channels

Head of FrontEnd Channels

Country/Region: FR

Job Overview

We are looking for an enthusiastic and skilled Head of FrontEnd Channels to join our Lead to Order unit and play a critical role in developing and evolving Customer Portal and FrontEnds needed to support our global satellite connectivity services. In this position, you’ll work closely with product managers, architects, designers, and business stakeholders, contributing directly to our ongoing digital transformation initiatives and product lifecycle evolution. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

You are a multicultural and experienced leader with a strong background in front-end customer-focused digital delivery. You are comfortable managing UX and UI teams and working across diverse regions and cultures. You combine strategic thinking with hands‑on collaboration, especially in environments using Salesforce Experience Cloud.

What You’ll Do

• Lead, coach, and strengthen the front-end team, taking care to both UI/UX and delivery, fostering a strong delivery culture, accountability, and continuous improvement.
• Drive end‑to‑end delivery impacting front‑ends, ensuring timely and high‑quality releases, following the defined process and contributing at each stage.
• Actively contribute to the Customer Experience Program acting as Squad lead for the "Portal" squad and collaborating with the other squads, with a strong execution focus.
• Collaborate closely with business & technical teams. Engage with stakeholders to clarify requirements and ensure alignment with business objectives.
• Optimise customer‑facing front‑end journeys, ensuring smooth, efficient, and accessible interactions. Support the evolution of product lifecycle processes aligned with industry frameworks.
• Maintain and improve design standards, workflows and the design system.

What You’ll Need

• Proven experience in leading teams in digital or design-related fields
  • 10+ years of experience.
  • Experience managing UX and UI teams.
  • Strong understanding of front‑end experience and delivery principles.
  • Background in the telecom industry is a strong advantage.
• Additional required experiences
  • Experience working with Salesforce technologies, especially Salesforce Experience Cloud.
  • Professional knowledge of Figma.
  • Understanding of REST APIs, microservices architecture and cloud‑based environments is a plus
  • Knowledge of TM Forum frameworks (eTOM, SID, OpenAPI) is a plus
  • Knowledge of Telecom and satellite systems
  • Tools based scaled Agile delivery and DevOps – using in-house technical delivery, systems integrators and product vendors
• Experience with complex transformations and change management in telecoms/satellite service providers
• Ability to work in a dynamic and complex international environment with pro‑activity and flexibility
• Full proficiency in English, other languages are a plus (French and Italian)
• Degree in Engineering, IT or a related field.

Where You’ll Work

You will be part of a global, multicultural team operating across our international hubs, working in a hybrid environment that supports flexibility and collaboration. You will contribute to the evolution of Eutelsat’s digital product ecosystem in a fast‑paced and innovative satellite connectivity landscape. This role can be based in Paris, Turin, or London.