Head of Enablement

L‑Acoustics is the world leader in premium professional sound systems for live events. From world‑class artists on tour to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe and available in 80 countries globally, L‑Acoustics employs over 1,300 people worldwide, with 20% of team resources devoted to R–D and application. Our products are built to the highest professional and sustainable standards, which we continue to define and elevate.

Responsibilities

1. Operational Leadership & Team Management – Lead the Architectural Design and Application Coordination teams to deliver efficient, high‑quality support across all Application activities. Lead and develop high‑performing, customer‑centric teams. Foster a collaborative, accountable, and continuous improvement culture. Establish clear communication and alignment with regional Application Directors. Coach, mentor, and develop team members through regular performance management.
2. Operational Excellence & Customer Experience – Ensure operational excellence throughout the Application lifecycle while maintaining exceptional customer satisfaction. Oversee operational activities by the Architectural drafting and Coordination teams, which are responsible for CAD conversion and 3D modelling, technical documentation, planning and logistical support for delivery of training seminars, calibration assistance, show support, demonstrations and factory visits, CRM administration, project coordination, and customer support processes.
3. Process Excellence & Performance Management – Develop and continuously improve operational processes that support scalable business growth. Define and monitor operational KPIs, standardise workflows across the Application organisation, monitor quality, service levels and delivery performance, identify automation and process improvement opportunities, and ensure effective knowledge management and documentation.
4. Cross‑Functional Collaboration – Partner closely with Application Directors, Sales, Product Management, Business Development and other cross‑functional teams to ensure operational alignment and successful project delivery. Align operational priorities with business objectives, support strategic partnerships and business initiatives, and ensure seamless coordination across regional and global teams. Act as the operational interface between technical and commercial functions.
5. Business Performance & Operational Governance – Provide operational insights that support strategic decision‑making and business performance. Monitor service delivery and operational metrics, ensure data integrity and reporting accuracy, and identify opportunities to improve efficiency and customer outcomes.

Skills & Experience

• Masters/Bachelor’s degree in Business, Operations, Project Management, Event Management or a related field.
• Minimum of 10 years’ experience in operations, project coordination, customer support or event management, including 5 years in a management or leadership role.
• Proven experience leading high‑performing teams, driving operational excellence, managing complex activities, and improving processes.
• Strong organisational, stakeholder management, communication and people leadership skills.
• Experience within the professional audio, entertainment or live events industry is an advantage.

What we offer

• Hybrid work policy with remote flexibility.
• Comprehensive health benefits to support you and your family.
• Opportunities for internal mobility and career advancement.
• A collaborative, international work environment driven by innovation.
• Employee events and initiatives that foster community and creativity.
• Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure and social benefits.
• A strong focus on work‑life balance.
• Support for personal and professional development, diversity and community engagement – ensuring that every newcomer feels empowered to grow, contribute and thrive from day one.
• Commitment to equal opportunities and valuing each individual’s background and experience.

Our values

• Passionate:
  • Act with optimism and determination.
  • Give your best to deliver the best quality.
  • Commit to achieve your goals.
• Creative:
  • Challenge the status‑quo.
  • Value all ideas.
  • Be open‑minded and embrace changes.
• Courageous:
  • Choose the best versus the easiest.
  • Take measured risks.
  • Take and assume responsibilities.
• Connected:
  • Act as a team.
  • Respect everyone and enrich each other.
  • Understand and bond with partners.

Learn more about our vision, our team and our culture at careers.l‑acoustics.com.