Head of Digital Services

Purpose

The Head of eServices is responsible for structuring, steering, and scaling IDEMIA Payment Services’ service offering. The role ensures that our service portfolio is clearly owned, competitive, scalable, and designed to deliver a strong Customer Experience, while supporting IDEMIA strategic priorities and business growth.

By defining service priorities, ensuring clear ownership and end-to-end accountability across the service lifecycle, and coordinating closely with Offering Management, Sales, R&D and IT, the Head of eServices helps translate customer needs and business priorities into high-performing services, supports hybrid product and service offers, and contributes directly to growth, value creation, and execution excellence.

Key Missions

• Define and steer the service offering portfolio
• Ensure clear ownership and end-to-end accountability across the service lifecycle
• Deliver high-performing, scalable services and strong Customer Experience
• Enable hybrid product and service offers
• Drive service growth, profitability, and execution excellence
• Work closely with Offering Management, Sales, R&D and IT
• Ensure alignment between service strategy, customer needs, and delivery execution

Profile & Other Information

• Strong market and customer understanding with customer‑centric mindset.
• Proven experience in service strategy, execution, and operational delivery.
• Expertise in service management and continuous improvement.
• Solid business acumen with P&L management experience.
• Experience managing and developing digital platforms and eServices.
• Ability to drive digital transformation and improve customer experience.
• Strong leadership, stakeholder management, and cross‑functional collaboration skills.
• Results‑oriented with strong decision‑making and problem‑solving capabilities.