Head of Deployment & Services F/H

In a context of strong business growth, Cailabs is deploying Optical Ground Stations (OGS) worldwide. To support this scale-up, we are looking for a Head of Deployment & Services.

Join Cailabs!

Reporting to the Operations Department, you are responsible for structuring, managing, and developing all installation and associated service activities related to our systems.

You operate at both a strategic and organizational level, defining the framework, processes, and resources required to scale these activities in a high-growth environment.

You will manage the Head of OGS Installation, who is responsible for the operational execution of field deployments, and you will ensure the overall performance of the department.

In this context, your main responsibilities will include :

Team management and structuring :

• Manage the Head of OGS Installation, who leads a team currently composed of 4 engineers
• Define the target organization of the Deployment & Services department (roles, responsibilities, team sizing)
• Lead the recruitment plan and support team growth
• Foster a culture of performance, quality, and continuous improvement

Activity structuring:

• Define and formalize global deployment and service processes (without direct involvement in field execution)
• Implement the tools, methods, and standards required to industrialize operations
• Structure and develop associated service offerings: maintenance in operational condition (MCO), monitoring (NOC), and operational support
• Define operating models (SLAs, support organization, service levels)

Deployment management:

• Define the deployment strategy and associated roadmaps in coordination with the Head of OGS Installation
• Monitor overall activity performance (quality, cost, delivery timelines) through key performance indicators
• Ensure compliance with contractual and operational commitments
• Identify improvement areas and lead optimization plans

Cross-functional coordination:

• Build and structure interfaces with internal teams: Verification & Validation, logistics, and planning
• Ensure proper coordination between technical teams, projects, and operations
• Leverage field feedback to continuously improve products and processes