Head of Customer Success, Retention & Winback

toogeza seeks a seasoned Customer Success & Retention Manager to own the customer lifecycle after initial purchase for RNK Health. You will lead three teams—support, retention, and winback—through their supervisors, setting targets and scaling the operation globally while protecting the brand and CSAT.

You will partner with the Sales Director and own churn reduction, refunds, and loyalty initiatives, leveraging Zendesk and loyalty platforms to drive measurable improvements in LTV and customer