Head of Customer Success — Fintech, AI-Driven Ops, Remote

Spiko is seeking a Head of Customer Success to lead and scale our rapidly growing CS team. You will drive onboarding, care, and API support, ensuring a Tier-1 experience as we expand globally from thousands to tens of thousands of customers.

In this leadership role, you will set KPIs, design AI-powered workflows, and curate knowledge bases. You will partner with Product and Compliance to align the roadmap while maintaining regulatory standards.