Head of Customer Success – Europe (Hybrid)

Freshworks in Paris is seeking an experienced Manager of Customer Success to lead and scale our Continental team. You’ll ensure Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks.

Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high-performing team of CSMs, and drive alignment across Sales, Product, Support, and Marketing to deliver world-class outcomes.