Head of Customer Ops - Scale with AI-Driven Support

Spiko is seeking a Head of Customer Ops to lead the customer experience from onboarding through day-to-day support. You will recruit, mentor, and scale a high-performing team as we grow from 3,000 to 100,000+ users across Europe.

You will define success metrics, own the KPIs, and partner with Product and Compliance to influence the roadmap. This role requires a fluent FR-EN communicator with fintech experience and a passion for scalable, automated support.