Head of Customer Experience & Operations

WeWard SAS in Paris is searching for a Head of Customer Experience to oversee the relationship with 30M+ users. This role requires strategic leadership in customer support, experience, and fraud operations, driving retention and user satisfaction through innovative, AI-focused initiatives.

The ideal candidate has a strong operational background, data-driven mindset, and at least 8 years in customer operations within a high-scale B2C context. Join a passionate team committed to transforming the reward experience.