Head of Commercial Solutions – Omnichannel

• Lead, develop and support the Commercial & Omnichannel Solutions Hub team
• Define the vision, roadmap and priorities for the domain in alignment with the Digital Factory strategy
• Foster a product- and service-oriented culture focused on innovation and value creation for the business
• Manage the portfolio of projects and products, ensuring adherence to budgets, deadlines and objectives
• Work using Agile methodologies and Product Management principles with Product Owners and business teams
• Contribute to the continuous improvement of the Digital Factory's methods, processes and tools
• Drive the roadmap and evolution of the Group's CRM solutions, notably Salesforce and Xtel
• Contribute to the B2B commercial transformation program “NewGen”
• Identify and deploy digital innovations in AI, automation, advanced analytics and omnichannel
• Oversee digital solutions and services for Marketing teams, including content platforms, campaigns and digital assets (DAM)
• Manage corrective and evolutionary maintenance of operational solutions
• Prioritize, coordinate and track user requests, incidents and problems
• Ensure retention and transfer of system knowledge within the hub
• Evolve commercial and omnichannel solutions favoring Core Models, standardization and integration with the Group IT ecosystem
• Collaborate with Group Architecture to validate solutions and technical choices
• Ensure compliance with architecture standards, security, regulatory requirements and data protection

Requirements

• Minimum 7 years' experience in Digital, CRM, Marketing Services or Commercial Solutions roles
• Strong experience with Salesforce, including Sales Cloud, Service Cloud or its associated ecosystem
• Proven track record on major Salesforce projects and commercial transformation programs
• Demonstrated ability to manage multidisciplinary teams and evolve high-impact digital products in an international environment
• Successful experience managing digital projects and products in an Agile environment
• Experience coordinating multidisciplinary teams in an international context
• Good understanding of commercial processes, customer relationship management, marketing services and omnichannel operations
• Understanding of integration between CRM, Marketing and DAM solutions with SAP, Data Platform, PIM, DAM and Showpad
• Fluent English, minimum B2 level
• Experience in B2B FoodServices, FMCG, Retail or a similar environment is an asset

Core Competencies

Demonstrates expertise in leading digital transformation initiatives, particularly in CRM solutions like Salesforce, while fostering a culture of innovation and collaboration within multidisciplinary teams. Proven ability to manage complex projects in an Agile environment, ensuring alignment with business objectives and compliance with regulatory standards.

Highest-signal resume keywords

• Salesforce Expertise
• Agile Project Management
• Digital Transformation Leadership
• Multidisciplinary Team Management
• B2B Commercial Solutions Experience

ATS Optimization Keywords

Hard Skills

• Salesforce
• Agile Methodologies
• Digital Product Management
• Project Portfolio Management
• Advanced Analytics
• AI Implementation
• Omnichannel Strategy
• CRM Integration
• Data Protection Compliance
• Budget Management

Soft Skills

• Leadership
• Collaboration
• Communication
• Problem-Solving
• Innovation

Industry Keywords

• Digital Factory
• Commercial Solutions
• Marketing Services
• B2B FoodServices
• FMCG
• Retail
• Omnichannel Operations

Tools & Technologies

• Sales Cloud
• Service Cloud
• Xtel
• Data Platform
• PIM
• DAM
• Showpad