Head of Business Operations

Requirements

• At least 5 years of management experience in Operations, Revenue Operations, or cross-functional project management in a SaaS environment
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• Background in a system integrator, software vendor, consulting, or RevOps is welcome
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• Proven experience managing multidisciplinary teams with excellent organizational skills, rigor, and prioritization ability
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• Strong understanding of Sales processes, CRM systems, ideally Salesforce, and data
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• Ability to structure processes, lead complex projects, and align diverse stakeholders
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• Strong problem-solving, analytical, and strategic thinking, comfortable with key SaaS metrics
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• High level of autonomy, ownership, and results orientation
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• Professional-level English required. Experience in multicultural environments is a plus
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• Some studies show that women in particular are less likely to apply for a job if they don’t meet 100% of the listed requirements. To reassure you: this job description is indicative—it’s a guide, nothing more. If Doctrine interests you, we’d be delighted to receive your application!

What the job involves

• As an Head of Revenue Operations, your primary objective is to contribute to ARR growth
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• You will be responsible for managing, structuring, organizing, and scaling the Revenue Operations team of six people, composed of Ops Engineers, Revenue Operations, a Business Data Analyst, and a Salesforce Tech Lead
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• Your mission is to increase the operational efficiency of Go-To-Market activities, standardize tools and processes, ensure strong data governance and reporting, and support the acceleration of our commercial performance across our four markets, France, Italy, Germany, and Luxembourg
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• Reporting to the VP Marketing & Revenue Operations, you will work closely with Sales leadership, including VP, Heads of, and Managers, and in strong collaboration with Sales, Customer Success, Marketing, Growth, and Finance teams
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• You will drive strategic projects aimed at improving go-to-market performance and accelerating product adoption across our customer base
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• Manage, coach, and organize the Business Ops team to ensure strong alignment, high delivery standards, and effective prioritization
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• Hire and develop the team
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• Own and structure the Ops roadmap in partnership with business teams, including Sales, Growth, Finance, and Marketing
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• Build and foster relationships across Go-To-Market and Tech teams at all levels
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• Standardize, document, and continuously improve the core processes supporting Sales, Marketing, Growth, and Finance
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• Drive the integration and adoption of the Go-To-Market tech stack, including Salesforce and all connected third-party tools
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• Define and execute the roadmap for technical and functional improvements in line with business priorities
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• Ensure data quality, availability, and consistency across CRM, product, and finance systems
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• Oversee the development of dashboards that enable effective monitoring of commercial and operational performance
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• Promote a data-driven culture and facilitate access to insights for all teams
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• Act as a trusted operational partner for Sales teams, identifying and leading initiatives that remove friction and improve efficiency
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• Ensure strong coordination between Ops, RevOps, and the Tech Lead to deliver robust and scalable solutions
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• Contribute to cross-functional initiatives that accelerate sales effectiveness and international growth