Head of AI‑Driven Customer Care

Electra in Lyon is looking for a Head of Customer Care to lead the team in providing exceptional service while pushing for operational innovation. This role focuses on managing all aspects of customer care delivery and improving AI-driven solutions.

The ideal candidate has strong customer operations experience, proven leadership skills, and a passion for transformation in a fast-paced environment. The position includes a hybrid work model, offering valuable perks such as health insurance and a collaborative work atmosphere.