Head of Account Management

Overview

This senior leadership role is responsible for building and scaling a high-performing Account Management organization while directly shaping the commercial success of key client partnerships. Based in France, the Head of Account Management will combine strategic leadership with hands‑on management of top‑tier merchant relationships, ensuring revenue growth and long‑term client success. The role requires a balance of people management, commercial acumen, and analytical thinking to drive a proactive, metric‑driven culture across the team. The leader will define how Account Management operates—from structure and processes to performance frameworks and growth strategy—and work closely with Product, Sales, Finance, and Operations to bridge clients and internal teams. This high‑impact position directly influences revenue expansion and customer retention at scale.

Responsibilities

• Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans.
• Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics.
• Build scalable onboarding, hiring, and training programs to support team expansion and ensure consistent performance standards.
• Personally manage and grow relationships with top‑tier merchants, acting as a strategic advisor and driving long‑term commercial value.
• Lead quarterly business reviews focused on performance analysis, ROI, growth opportunities, and strategic account planning.
• Drive revenue expansion through upselling, cross‑selling, and increasing transaction volumes across the existing client portfolio.
• Establish Account Management strategy, including segmentation, client tiering, retention frameworks, and revenue growth playbooks.
• Collaborate cross‑functionally with Product, Sales, Finance, Legal, and Integration teams to ensure seamless client experiences and continuous improvement.
• Provide market insights and client feedback to influence product development and commercial strategy.

Requirements

• 6+ years of experience in Account Management, Customer Success, or Business Development, preferably within fintech or payments environments.
• 2+ years of leadership or team management experience, with proven ability to scale and develop high‑performing teams.
• Strong understanding of payment ecosystems, merchant lifecycle, and transaction economics.
• Proven experience managing high‑value client portfolios and driving measurable revenue growth.
• Strong analytical skills with the ability to interpret transaction data and identify revenue leakage or performance gaps.
• Excellent commercial mindset, with the ability to shift teams from reactive support to proactive revenue generation.
• Outstanding leadership and coaching abilities, with a track record of developing talent and driving accountability.
• Strong communication and interpersonal skills, with high emotional intelligence and stakeholder management capabilities.
• Fluent Russian and English (B2+/C1) required for daily international communication.

Benefits

• Competitive senior‑level compensation package with performance‑based incentives.
• Remote‑friendly or hybrid work flexibility depending on location.
• High‑impact leadership role with direct influence on company revenue and growth strategy.
• Opportunity to build and scale a global Account Management function.
• Cross‑functional exposure to Product, Sales, and executive leadership teams.
• Fast‑paced, high‑growth environment with strong ownership and autonomy.
• Career progression opportunities within a scaling international organization.
• Dynamic and collaborative culture focused on performance and continuous improvement.