Hardware Support Engineer

OUR STORY:

Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU ?

Our growth is driving us to strengthen our Hardware Support team whom is responsible for the company’s hardware activities. Your mission will be to handle all our Hardware domain, from qualification to prototype and rack-level design, from tool development to hardware support. Your interpersonal skills and technical understanding will be the key pillars in resolving our challenges.

YOUR FUTURE TEAM :

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will join a team of around 8 people dedicated to supporting all hardware server assets in production during their respective life cycles. The team supports all internal teams, implying working and interacting with multiple disciplines inside the company, as well as completing team dedicated tasks. It does not interact directly with the end customer (not a customer-facing team).

The installed base is composed of several thousands of servers and is growing fast; the team aims to grow accordingly.

Hardware installed base:

• 11 manufacturers
• 63 server models
  • BAREMETAL
  • GPU
  • Instances / Compute: CP et GPUAAS
  • STORAGE

YOUR DAILY ROUTINE :

As a Hardware Support Engineer, your mission will be to support and maintain the production and internal infrastructure servers from a hardware perspective. The mission is to secure a high level of availability and quality for the servers in production by making sure to implement all of the required actions and to engage with the other internal teams (data center teams, logistics team, etc.) or hardware vendors.

• Monitor, detect, investigate, and fix problems on the hardware servers installed base
• Implement corrective and preventive actions as necessary
• Engage the vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
• Liaise with manufacturers with regard to bug fixes, requests for enhancement etc...
• Qualify, test, validate, and maintain the various firmware stacks update
• Take part in the server qualification process by leveraging your day-to-day experience
• Collaborate with the product, customer support, infrastructure, network, sales and other internal teams to drive the problem to resolution
• Document technical information, procedures, and action plans
• Tech watch in order to stay up-to-date with technology

OUR TECHNICAL STACK :

• Open source
• Large-scale environment (10s of thousands of servers)
• Various HW (servers, storage, network equipment) vendors
• Various Linux OS (we tend to prefer Ubuntu and Debian)
• Redash, Mysql
• Python
• APIs

Minimum qualifications

• Passionate about cloud computing, hosting, hardware or data centers,
• Strong knowledge of the computer hardware,
• Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, ...),
• Troubleshooting skills,
• Service / Support technical background, in production environment,
• Capacity to share and document information and experience,
• Team player, curious, self-motivated,
• Excellent command of English

Preferred Qualifications

• Experience operating large-scale systems, distributed, business-critical systems,
• Datacenter environment knowledge (power & cooling),
• Cloud and/or Cloud infrastructure knowledge is not mandatory, still, it is a plus

ABOUT YOU :

SOFTSKILLS :

• - Communication : communicates information clearly, accurately, and appropriately to different stakeholders. Facilitates effective cross-functional collaboration by sharing relevant information, ensuring alignment, and maintaining constructive working relationships.
• - Autonomy : you manage your area of responsibility independently, demonstrating strong ownership, initiative and effective prioritization.
• - Initiative and ownership : demonstrates accountability for assigned responsibilities by proactively identifying risks, opportunities and improvements actions.
• - Technical curiosity and continuous learning : demonstrates a proactive interest in hardware technologies & liaise with HW expert team

HARDSKILLS :

• - Excellent command of English
• - Strong knowledge of the computer hardware
• - Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, ...)
• - Troubleshooting skills

Why join the Scaleway adventure ?

• A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
• A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
• Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

WHAT YOU WILL FIND AT SCALEWAY ++++

• Hybrid work: We offer up to 3 days of remote work per week.
• Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
• Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
• Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
• International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
• Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

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