Guest Relations Executive

MANDARIN ORIENTAL PARIS is looking for a Guest Experience Executive to join our Guest Experience Team.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences worldwide, recognised for creating sought-after properties that blend legendary service with Asian heritage and cutting‑edge luxury.

Mandarin Oriental Paris embodies the spirit of contemporary Paris, offering 135 rooms, Restaurant Le Camélia, Bar 8 and an extensive spa.

About the Job

Based at the Mandarin Oriental Paris within the Front Office Department, the Guest Experience Executive will assist the Guest Experience Manager in liaising between the hotel and guests. They will meet, greet, and escort all VIP guests, ensuring a smooth arrival and a pleasant departure. The role is responsible for service delivery, ensuring guest preferences are met while exceeding expectations.

Responsibilities

• Oversee, train, and motivate the guest relations team to ensure efficient and high‑quality service delivery.
• Coordinate, inspect, and personalize the experience for VIP guests (room readiness, personalized greetings, follow‑up calls).
• Work closely with all departments (Front Office, Housekeeping, F&B, etc.) to ensure a seamless guest experience.
• Handle issues promptly and effectively, informing management when necessary.
• Prepare the daily arrival report and lead VIP arrival meetings.
• Monitor room allocations to ensure guest preferences and requests are met.
• Provide insightful, personal recommendations based on in‑depth knowledge of Paris and its surroundings.
• Ensure adherence to MOHG and MOPAR quality standards throughout the entire guest journey.
• Support the Front Office and ensure proper in‑room check‑in arrangements for VIPs, early arrivals, and limousine arrivals.
• Identify training and development needs within the team and report them to the Guest Experience Manager.

Expectations (Qualifications)

• Successful experience in a similar position in an establishment of the same category.
• Organised, rigorous and discreet.
• Excellent presentation.
• Initiative and availability.
• Excellent interpersonal skills and a taste for customer contact.
• Fluent in English.
• Fluency in a third language appreciated (Mandarin, Arabic, Russian).

Our Commitment to You

• Learning & Development – unique programmes designed for all career stages.
• MOstay – complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – a variety of health benefits and wellness programmes.
• Retirement Plans – plans tailored to length of service and role.

Local Benefits

• 13th month salary (from 4 months' seniority in the first year).
• 100% public transport reimbursement.
• Mutual insurance 60% covered.