Guest Operations Coordinator Intern

About Ukio

We are one of the most promising startups of 2026 headquartered in Spain. Founded in Barcelona, we currently operate offices in Madrid, Lisbon, Berlin, and Paris and plan to expand across Europe and beyond.

Our Culture

We honor diversity, compassion, and honesty. Our team is diverse, collaborative, and values autonomy and ownership. We celebrate fun with team events and an inclusive working environment.

Role

As a Guest Operations Coordinator Intern you will directly assist in‑house guests with queries and requests related to their reservation, recommend local experiences, resolve issues, and coordinate with the Operations Team. You will help the core team create new processes and procedures to optimize operations. A high degree of autonomy is expected.

Responsibilities

• Manage the entire guest experience from check‑in to check‑out, including all communications and problem resolution.
• Coordinate facilities specialists for daily tasks on occupied units.
• Manage and coordinate with third‑party service providers such as plumbing, electricians, house cleaning, painters, and carpenters.
• Update the Property Management System (PMS) with all occurrences and key guest information.
• Cross‑sell additional services.
• Log and track every service request in the platform.

Qualifications

• Proficient in French (C1) and English (C1).
• Strong analytical and problem‑solving skills.
• Comfortable working in cross‑functional teams.

Benefits

• Competitive compensation at one of the fastest‑growing companies in Europe.
• International working environment with diverse nationalities.
• Collaborative and supportive teammates.
• Flexible schedule with no dress code.
• Team events and a vibrant internal culture.
• Breakfast in the office, fruits, nutrition bars, free coffee, and popcorn.

EEO Statement

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion is a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, and/or belief.