Guest Experience & Operations Coordinator Intern (F/M)

About Ukio

We are a promising startup headquartered in Spain, founded in Barcelona, with offices in Madrid, Lisbon, Berlin, and Paris. We empower individuals to live wherever they want by providing fully furnished apartments for stays starting at one month, removing traditional rental hassles.

Role

As a Guest Experience & Operations Coordinator Intern, you will assist in‑house guests with queries and requests related to their reservation. The role focuses on problem solving and has a direct impact on the guest journey. You will help the core team create new processes and procedures to optimize operations in Paris, and will work with autonomy while facing various challenges.

Responsibilities

• Manage the entire guest experience from check‑in to check‑out, including all communications and problem resolution.
• Coordinate facilities specialists for daily tasks on occupied units.
• Manage and coordinate with third‑party service providers (plumbing, electrical, cleaning, etc.).
• Update the Property Management System with all occurrences and key guest information.
• Cross‑sell additional services to enhance the guest stay.
• Log and track every service request in the platform.

About you

• French: Native or C1 level (essential for coordinating with local providers)
• English: Working proficiency (B2) (to communicate with the international HQ)
• Strong analytical and problem‑solving skills with a can‑do attitude.
• Comfortable working in fast‑paced, cross‑functional teams.
• Available for a full‑time internship with a school agreement (Convention de Stage).

Benefits

• A challenging job at one of the fastest growing companies in Europe.
• International working environment with many different nationalities.
• Work with talented, committed and supportive teammates.
• Flexible schedule and no dress code.
• Team events and an amazing internal culture.
• Breakfast in the office, fruits, nutrition bars, free coffee and popcorn.

EEO Statement

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion is a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.