Group IT Performance Manager

Job description:

THE ROLE

The Group IT Performance Manager is responsible for defining and implementing the global IT performance framework across the IT organizations – CMA CGM, CEVA & other subsidiaries.

This role ensures alignment between IT strategy and business objectives by establishing robust IT performance measurement KPIs, reporting mechanisms and related governance.

This role reports the Group Head of IT Performance Management in the CIO Office.

WHAT ARE YOU GOING TO DO?

1. Define the Group-wide IT performance management framework shared with the IT leaders from all the organizations. Define and implement KPIs aligned with corporate and IT strategic objectives by leveraging industry benchmarks (e.g., Gartner), engaging with IT and business leadership, and conducting targeted surveys. In particular, define IT service performance indicators (SLAs, availability, quality). Ensure alignment between IT operations and business expectations. Translate technical metrics into business-relevant insights. Ensure consistency and standardization of performance metrics across all the divisions.
2. Create and maintain a reporting system for the top Executives and IT leaders. Develop and automate clear performance dashboards and performance analytics tools. Present IT performance reports to IT Committees. Develop governance models to monitor these KPIs across all the divisions. Benchmark performance against industry standards. Promote continuous improvement initiatives across IT functions to improve KPIs.
3. Drive transversal management. Foster a culture of accountability and performance excellence. Coordinate with CIOs, Finance, and Business stakeholders across geographies.

Profile description

• At least 5 years in strategy consulting or IT project management.
• Strong understanding of IT organizations.
• Leadership and influence as your role will be transversal across all IT leaders. Excellent interpersonal skills and ability to interact with senior executive stakeholders.
• Strong organizational and multitasking capabilities.
• Very analytical mindset, autonomy, ability to challenge constructively and structure complex topics.

Languages

• French: fluent (mandatory)
• English: strong written and spoken command