Global Workplace Experience Performance Analyst

Position Overview

We are seeking a Global Workplace Experience Performance Analyst to support the Workplace Experience and Performance teams with optimization of performance and reporting for Food Services, AV Support Services, and Workplace Experience across all regions, with a focus on driving strategic business value through data-driven insights, commercial optimization, and process excellence.

Key Responsibilities

• Develop, track, and report monthly operating metrics and KPIs for global workplace experience services including Food Services, AV, and FM Workplace Experience.
• Support benchmarking and pricing strategies for Food & Beverage programs (to include catering, beverage & snack programs, cafes, and third‑party programs); partner with sourcing to identify pricing improvements.
• Present complex performance metrics and insights to senior leadership through compelling data storytelling.
• Drive performance excellence across the organization, ensuring service delivery teams meet business-critical requirements and performance standards.
• Own development of governance presentations and other client engagements; consolidating relevant information and materials from disparate sources.
• Monitor compliance with health and safety, food safety, and operational regulatory requirements.
• Develop and maintain performance dashboards and reports for stakeholders.
• Support data-driven decision making through accurate and timely analysis to include cost variances, labor productivity modeling, and PL performance to identify optimization opportunities.
• Support team in conducting root cause analysis for performance failures and track corrective action implementation.

Qualifications

• Bachelor's degree in Hospitality Management, Business, Finance, Analytics, Economics, or related field.
• Working knowledge of F&B financial principles, including COGs, labor management, and contribution margins.
• 4-6 years of experience in data analysis, business intelligence, or similar role.
• Minimum 2 years of experience in F&B operations or hospitality services.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Excellent communication skills, both written and verbal.
• Ability to translate complex data into actionable insights.
• Knowledge of performance metrics and indicators preferred.
• Understanding of food service KPIs including financial performance, participation rates, and compliance metrics.
• Experience working in a global, multi-regional environment.

Competencies

• Analytical thinking and problem‑solving orientation.
• Attention to detail and accuracy.
• Ability to work independently and as part of a global team.
• Strong time management and organizational skills.
• Proactive approach to identifying opportunities for improvement.
• Excellent interpersonal skills with ability to communicate with all levels of management.

Hybrid Work Schedule

This role follows a hybrid work schedule consisting of three days in a client office and two days work from anywhere—meaning working from a JLL office, co‑working space, or a home office that is conducive to productive remote work.

Visa Sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated Compensation

80,000.00 – 110,000.00 USD per year

Location

On-site – Atlanta, GA, Austin, TX, New York, NY, Raleigh, NC, San Jose, CA, Washington, DC

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Equal Employment Opportunity

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This e‑mail is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Legal Statements

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Status

Accepting applications on an ongoing basis until candidate identified.