Global Workplace Engineer

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Position Overview:

The Digital Workplace Engineer plays a critical role in driving innovation, operational efficiency, and end-user satisfaction across the organization's workplace environment. This position requires a leader with the technical expertise, strategic vision, and executional capability to deliver world-class digital workplace solutions. The role is vital in ensuring seamless collaboration, productivity enhancement, and the highest security standards for our multi-regional teams.

Key Responsibilities:

• Implementation & Continuous Improvement: Spearhead the deployment, maintenance, and continuous improvement of workplace software and hardware solutions.

• Collaboration Across Teams: Work with global, regional, and local teams to align operational capabilities with overarching corporate strategies.

• End-User Resource Optimization: Architect and optimize end-user resources (hardware, software, and access), with a focus on auditing, cost efficiency, and regulatory compliance.

• Microsoft Productivity Tools: Oversee the deployment, configuration, and lifecycle management of Microsoft productivity tools, including Office 365 services.

• Asset Management & Automation: Drive operational excellence in end-user asset management through automation, rigorous security, and auditing practices.

• Technical Issue Resolution: Rapidly diagnose and resolve technical issues within Microsoft Workplace applications, ensuring minimal downtime and maximum efficiency.

• Performance Monitoring & Reporting: Monitor performance metrics, provide actionable insights through advanced reporting, and implement optimization initiatives.

• Training Program Development: Develop and execute impactful training programs to empower employees in advanced workplace tool usage.

• Emerging Technologies Evaluation: Evaluate emerging technologies and integrate transformative solutions to enhance organizational productivity.

• Vendor Relationship Management: Strategically manage vendor relationships, negotiate contracts, and ensure the delivery of premium services.

• Documentation & Process Standardization: Standardize and refine documentation of workplace processes at the regional level, contributing to global operational frameworks.

• Workplace Strategy Implementation: Guide countries in implementing workplace strategies, co-developing tailored solutions aligned with organizational standards.

• ITIL Process Leadership: Champion ITIL processes across service management activities and enforce adherence to key performance indicators (KPIs) to maintain service excellence.

Core Competencies:

• Proven Expertise: Minimum of 5 years in workplace engineering, managing complex, multi-regional environments, with a demonstrated success in delivering impactful solutions.

• Technical Mastery: Comprehensive knowledge of Microsoft 365 productivity tools, endpoint management solutions (Intune, Tanium preferred), ITIL v4 frameworks, and scripting for process automation.

• Leadership: Exceptional communication and interpersonal skills, with the ability to influence and align diverse teams across geographies.

• Strategic Thinking: Strong analytical and decision-making abilities, driving innovation and challenging the status quo to achieve business objectives.

• Adaptability: Thrive in dynamic, multicultural environments with a relentless commitment to client satisfaction and operational excellence.

• Project Management: Proven ability to manage initiatives from conception to execution, delivering measurable outcomes on time and within budget.

Other Competencies:

• Adaptability
• Application Support & Troubleshooting
• Team Building
• Collaboration Tools Integration
• Communication
• Customer-Centric Mindset
• Cybersecurity
• Decision-Making
• Endpoint Management
• Virtualization Technologies

Technical Proficiency Required:

• Microsoft 365 Tools: Expert-level experience managing Microsoft 365 tools, including Exchange Online, SharePoint, Teams, OneDrive, and Power Automate.

• Endpoint Management: Advanced endpoint management capabilities, with Intune expertise required and Tanium experience considered a plus.

• ITSM Workflows: Mastery of ITSM workflows and tools, particularly ServiceNow, for seamless incident, problem, and change management.

• Windows OS & Endpoint Security: Strong understanding of Windows operating systems, patch management, endpoint security, and data protection regulations.

• Automation Tools: Extensive experience with automation tools (PowerShell, Power Automate) to optimize workplace processes.

• End-User Deployment: Proven track record in designing and implementing scalable, secure end-user deployments.

Soft Skills:

• Stress and Priority Management
• People and Resource Management
• Team Collaboration Skills (including remote teams)
• Client Focus / Customer Satisfaction
• Adaptability in Multi-Cultural Environments
• Project Management Skills (a plus)
• Strong Leadership & Influencing Skills
• Quick Decision-Making

3rd Party Supplier Management:

• SLA, KPI, and Operations Delivery Control.

Knowledge / Experience:

• Strong knowledge of Microsoft Operating Systems and Hardware Infrastructure.
• Proficiency in troubleshooting Microsoft workplace applications and developing plans for end-user deployments and technical support processes.
• Familiarity with ITIL v4 best practices and implementing change management processes.
• Ability to prioritize tasks in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization.
• Proactive, self-motivated, with a passion for continuous learning and staying updated with the latest Microsoft technologies.

Work Experience Requirements:

• 5+ years of proven experience managing Microsoft productivity tools and technologies, including Office 365 and Power Tools.

Languages:

• EU: English and French (not limited to these).

Location:

• France (Paris)