Global Strategic CSM Lead for NRR & Expansion

Ringover is seeking a Senior Customer Success leader to head the CSM team for our Strategic Accounts across Europe. Reporting to the CCO, you will coach a 12-person international team and partner with Sales, Support and Product to drive expansion and protect NRR.

You will own account strategy, ROI, stakeholder mapping and high-level conversations with Directors and C-levels. This role is about coaching, strategy, escalation management, and building an enterprise playbook—while nurturing