Global Service Delivery Director Role At Saputo Orléans

Join Saputo as the Global Service Delivery Director. Take charge of IT service management and FinOps for global operations while driving continuous service improvements. You will report directly to the Senior Vice President of Global Services, taking full responsibility for global IT service delivery.

Your role includes defining service management strategies, implementing governance practices, and optimizing costs associated with IT services and licenses. This position also ensures that North American sites receive the support they require to maintain effective operations and a positive end-user experience.

Key Responsibilities

• Manage end-to-end IT service delivery performance
• Establish and govern global service delivery models
• Monitor and report on KPIs and service levels
• Lead governance for IT service management
• Act as escalation point for service issues

Requirements

• Bachelor's degree in relevant fields
• 12+ years of IT service management experience
• Background in global CPG or food organizations
• Proven ability in vendor management and negotiations
• Solid leadership skills in diverse teams

Leverage your expertise to enhance global IT services and foster productive partnerships at Saputo.