Global SaaS Support Manager — AI-Driven

LumApps, a leading AI-powered Employee Hub platform, is hiring a Customer Support Manager to lead a global support team and optimize service delivery. You will manage daily operations across your timezone, ensuring SLAs and OKRs are met, while driving automation and knowledge-base improvements.

The role requires 4–5 years in technical SaaS support with proven leadership, and strong English communication. Hybrid work model with office days and remote flexibility is offered.