Global Recruitment Ops specialist

Your mission

Make the TA organisation measurable, governable, and efficient.

Key Responsibilities

• Process Design & Standardisation: Design and deploy a unified intake process across all verticals that is consistent, adopted, and auditable.
• Build scorecards by job family in partnership with each TA.
• Define and publish SLAs by vertical.
• Create and maintain the TA wiki: the single source of truth for all processes, templates, and standards.
• Build structured onboarding programmes for new ICs and incoming RPO partners.
• Conduct quarterly process audits: identify drift, degradation, and non‑compliance and act on it.
• Data, Reporting & Dashboard:
  • Build and maintain the monthly ExCo TA dashboard.
  • Produce hiring manager dashboards by vertical.
  • Run quarterly NPS analysis: candidate NPS by vertical, trend tracking, corrective alerts.
  • Measure and report on transformation impact: before/after on every major project.
  • Partner with the Head of TA to create reliable, actionable reporting conditions.
• ATS Management & Automation:
  • Lead full ATS & CRM deployment and configuration across all verticals.
  • Identify and eliminate low‑value manual tasks through workflow automation.
  • Build and maintain ATS/HRIS integrations for seamless data flow.
  • Develop the 12‑month AI roadmap in partnership with the Head of TA.
• AI Roadmap:
  • Identify use cases: job description generation, CV screening support, candidate communication automation.
  • Pilot and evaluate tools (Dust and equivalents), track adoption and efficiency gains.
  • Train the team on AI tools and embed them into existing workflows.
• Quality Assurance & Continuous Improvement:
  • Set up degradation alerts on key metrics: NPS, TTH, ITW/hire ratios.
  • Build and monitor cross‑vertical consistency on process, evaluation criteria, and candidate experience.
  • Produce corrective action plans when SLAs are missed or KPIs degrade.
  • Report quarterly to the Head of TA on operational health across all verticals.
• Cross‑functional Interfaces:
  • Primary operational interface with HRIS on data flows and system integrations.
  • Interface with C&B on compensation benchmark data embedded in TA reporting.
  • Support People Partners on the design of the internal mobility tracking process.
  • Coordinate with RPO partners on SLA compliance and performance reporting.

CANDIDATE PROFILE

Experience

• 5‑8 years in Talent Acquisition, with at least 2‑3 years in RecOps.
• ATS deployment and optimisation (Lever, Greenhouse, Ashby, or equivalent & CRM).
• TA dashboard construction and C‑level reporting.
• Process design in a scale‑up or high‑growth environment.
• Strong data culture: critical reading of TA metrics, not just reporting.
• Genuine interest in AI and its applications to HR operations.
• Fully bilingual French / English.

Benefits

• A mission driven work environment where your day to day makes an impact on the planet.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.