Global Omnichannel Lead

My client an internationally recognised healthcare organisation with operations spanning globally and is seeking an ambitious and highly strategic Omnichannel Lead to build and embed a world-class omnichannel capability across the organisation. This is a rare opportunity to join an organisation at a pivotal stage of transformation. Whilst digital and customer engagement initiatives already exist across multiple markets, there is no unified global strategy, governance structure or integrated omnichannel framework.

The successful candidate will play a critical role in creating that vision, aligning stakeholders across markets, implementing best‑in‑class digital capabilities and establishing a connected customer experience across healthcare professionals and patients globally. This is not a maintenance role. This is a role for someone who wants to build, influence and transform.

The Opportunity

As Omnichannel Lead, you will be responsible for defining and implementing the global omnichannel roadmap, bringing together customer engagement, CRM, digital channels, patient activation and emerging technologies into a connected global ecosystem. You will work across multiple countries and functions to establish new ways of working, drive digital maturity and create a scalable framework that can support future growth.

The role offers a unique balance of strategy and execution, requiring someone who can define the vision whilst remaining hands‑on in delivery.

Key Responsibilities

• Develop the Global Omnichannel Strategy
• Drive Digital Transformation with a focus on AI development
• Enable Cross‑Functional Collaboration
• Create Meaningful Customer Experiences
• Measure Impact

What We're Looking For

• Significant experience in Omnichannel, Digital Excellence, Customer Engagement, Commercial Excellence or related functions
• Experience operating at regional, European or global level – NOT national level
• Proven experience developing omnichannel capabilities from relatively early‑stage or fragmented environments
• Strong understanding of customer journey design and customer engagement strategy
• Demonstrated ability to successfully lead change and organisational transformation
• Experience with customer engagement platforms and digital marketing ecosystems
• Understanding of AI applications within marketing, customer engagement or digital transformation environments
• Strong experience of Veeva CRM

Why Join?

This opportunity offers the chance to:

• Build a global omnichannel capability from the ground up
• Lead a highly visible transformation programme
• Work internationally
• Influence digital strategy at a global level
• Drive innovation in customer and patient engagement
• Establish yourself as a key leader within a growing global function