Global Network & SASE RUN Engineer
Permanent Regular
Job Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# **Job Title:****Europe Lead Network & SASE RUN Engineer****Location:*
- Issy-les-Moulineaux (Partly Remote possible) **Type:*
- Full-time **Language:*
- English (mandatory) **Experience:*
- Senior / Expert# **Role Overview**We are looking for a **Lead Network & SASE RUN Expert** to strengthen our Global Network & SASE Operations.
This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.
The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# **Key Responsibilities**### **L3 Operations & Incident Management**
- Act as the primary escalation point (L3) for complex incidents and service requests.
- Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
- Ensure timely resolution aligned with SLA/MTTR objectives.### **Network & SASE Operations**Operate and support global network infrastructure, including:
- Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, Express
Route, VPN Gateways
- Security: Palo Alto NGFW
- SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting)
- Core Services: DNS, IPAM### **Operational Excellence & Continuous Improvement**
- Identify recurring issues and drive permanent fixes with engineering teams.
- Contribute to automation initiatives (reducing manual operations).
- Optimize network performance and ensure proactive monitoring and alerting.### **Governance & Processes**
- Ensure strict adherence to ITIL processes (Incident, Problem, Change).
- Maintain high-quality technical documentation, runbooks, and knowledge base.
- Support global standards enforcement and alignment with intetnal policies.### **Collaboration & Support**
- Work closely with Global Network, Security, Cloud Architecture, and regional teams.
- Support major changes, deployments, and critical events.
- Participate in on-call rotation for critical incident coverage.# **Required Skills & Experience**### **Technical Expertise**
- Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN
- Cloud networking (Azure): VNet, NSG, Load Balancer, Express
Route, VPN
- Security: Palo Alto firewalls (advanced operations)
- SASE: Zscaler ZIA / ZPA
- Core services: DNS and IPAM### **Operational Skills**
- Strong experience in L3 support in enterprise environments
- Proven ability to handle critical incidents under pressure
- Solid understanding of ITIL (v3/v4)### **Soft Skills**
- Strong analytical and troubleshooting mindset
- Clear communication and stakeholder management
- Ability to work in a global, multi-region environment# **Preferred Qualifications**
- Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4
- Experience in global enterprise environments
- Previous role as Lead / Senior L3 Engineer# **What We Offer**
- A key role in global Network & SASE operations
- Exposure to cutting-edge cloud and Zero Trust technologies
- Opportunity to shape and improve global operational practices
- A collaborative, international environment
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