Global Network & SASE RUN Engineer

Job Title

Europe Lead Network & SASE RUN Engineer

Location: Issy-les-Moulineaux (partly remote possible)

Type: Full-time

Language: English (mandatory)

Experience: Senior / Expert

Responsibilities

• L3 Operations & Incident Management: Act as the primary escalation point (L3) for complex incidents and service requests. Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues. Ensure timely resolution aligned with SLA/MTTR objectives.
• Network & SASE Operations: Operate and support global network infrastructure, including Cloud Networking (Azure: VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways), Security (Palo Alto NGFW), SASE (Zscaler ZIA / ZPA for policy, access, troubleshooting), Core Services (DNS, IPAM).
• Operational Excellence & Continuous Improvement: Identify recurring issues and drive permanent fixes with engineering teams. Contribute to automation initiatives to reduce manual operations. Optimize network performance and ensure proactive monitoring and alerting.
• Governance & Processes: Ensure strict adherence to ITIL processes (Incident, Problem, Change). Maintain high-quality technical documentation, runbooks, and knowledge base. Support global standards enforcement and alignment with internal policies.
• Collaboration & Support: Work closely with Global Network, Security, Cloud Architecture, and regional teams. Support major changes, deployments, and critical events. Participate in on-call rotation for critical incident coverage.

Required Skills & Experience

• Technical Expertise: Strong networking fundamentals (TCP/IP, BGP, OSPF, routing & switching, SD-WAN), Cloud networking (Azure: VNet, NSG, Load Balancer, ExpressRoute, VPN), Security (Palo Alto firewalls advanced operations), SASE (Zscaler ZIA / ZPA), Core services (DNS, IPAM).
• Operational Skills: Proven experience in L3 support in enterprise environments, ability to handle critical incidents under pressure, solid understanding of ITIL (v3/v4).
• Soft Skills: Strong analytical and troubleshooting mindset, clear communication and stakeholder management, ability to work in a global, multi-region environment.

Preferred Qualifications

• Certifications (one or more): Cisco CCNP / CCIE, Palo Alto PCNSE, Microsoft Azure Network Engineer, Zscaler ZCCP / ZCP, ITIL v4.
• Experience in global enterprise environments.
• Previous role as Lead / Senior L3 Engineer.

What We Offer

• A key role in global Network & SASE operations.
• Exposure to cutting-edge cloud and Zero Trust technologies.
• Opportunity to shape and improve global operational practices.
• A collaborative, international environment.