Global Learning and development Assistant Sofitel, Sofitel Legend, MGallery & Emblems (internship)

Job Description

The T&C team department is seeking a talented and dynamic Global Learning and Development Assistant (internship or apprenticeship) to support the Learning & Development Director in implementing the learning strategy and supporting hotels in their development.

In an international environment this internship or apprenticeship is a great opportunity to work closely with different internal stakeholders (T&C team, various departments such as Brands and Operations) and external stakeholders (external providers, trainers, social media) while developing your skills in communication, marketing and HR.

Responsibilities

• Support the engagement and coordination of the Training & Competency (T&C) and Learning & Development (L&D) community across hotels.
• Update and enhance learning materials, including e-learning modules, workshops, and presentations, to ensure alignment with brand standards and consistency.
• Monitor training performance and learner impact through dashboards, reporting, and satisfaction surveys.
• Provide operational support to hotels in the use of learning and training tools.
• Promote learning initiatives through social media content creation and the implementation of communication strategies.
• Manage and maintain the internal Learning Management System (LMS), including the integration of engaging and impactful training content.
• Provide digital and administrative support for the LMS, including tracking activities, email communications, and meeting coordination.
• Oversee client administration processes and invoicing activities.

Qualifications

• Strong interest in the hospitality industry, people development, and continuous learning, with a good understanding of social media platforms.
• Highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities independently and handle administrative tasks with accuracy and efficiency.
• Strong project management skills and the ability to work collaboratively within an international team environment.
• Excellent written and verbal communication skills.
• Fluent in English; French is a plus.