Global IT Service Desk Leader - Drive Experience & Efficiency

Pluxee is seeking a Global and HQ Service Desk Manager to lead the worldwide service desk and HQ support operations, ensuring high-quality, user-centric IT services across locations. You will supervise incident, request, and escalation processes, monitor KPIs, and drive continuous improvement with digital tools and automation.

You will collaborate with infrastructure, workplace, cybersecurity, and regional IT teams, manage vendors and partners, and foster a customer-focused, high-performing