Global IT Service Desk Leader: Automation & Experience

Pluxee, a global player in Employee Benefits and Engagement, seeks a Global and HQ Service Desk Manager to lead day-to-day operations for the Global Service Desk and HQ support services across multiple locations.

You will oversee incident, request, and escalation management, monitor KPIs, and drive continuous improvement, collaboration with cross-functional teams, and automation initiatives to enhance the employee experience.